Telephone/Text Opt-In and Opt-Out Policy

Purpose

This policy ensures compliance with applicable federal and state laws, including the Telephone Consumer Protection Act (TCPA) and related regulations, and provides clear guidelines on how customers may opt in to or opt out of receiving telephone calls or text messages from [Your Company].

1. Consent (Opt-In)

• Explicit Consent Required
  Customers must provide express written consent before receiving promotional or informational text messages or telephone calls.

• How Consent is Obtained
  Consent may be collected through:

  • Checking an opt-in box on a website form (not pre-checked).

  • Signing a paper form or digital document.

  • Sending a keyword text (e.g., “YES” or “JOIN”) in response to an invitation.

• Scope of Consent
  Consent applies only to the specific phone number provided and for the stated purpose (e.g., order updates, appointment reminders, promotions).

• Confirmation Message
  After opt-in, customers will receive a welcome text message confirming enrollment and providing clear instructions on how to opt out.

2. Opt-Out Rights

• Customer Right to Revoke
  Customers may revoke consent at any time.

• How to Opt Out

  • Texting “STOP,” “UNSUBSCRIBE,” “CANCEL,” or similar keywords.

  • Calling [Company Phone Number] and requesting removal.

  • Emailing [Company Email Address] with an opt-out request.

• Acknowledgment of Opt-Out
  Customers will receive a one-time confirmation message that their request has been processed. No further messages will be sent unless the customer opts in again.

3. Frequency and Content

• Message Frequency
  Customers will be informed at the time of opt-in of the expected number of messages per week/month.

• Message Types
  Messages may include order confirmations, account updates, reminders, or marketing promotions, depending on the consent given.

• Charges
  Standard message and data rates may apply. Customers are advised to check with their carrier.

4. Data Handling

• Privacy
  Phone numbers will be stored securely and used only for the purposes authorized by the customer.

• Third-Party Sharing
  Numbers will not be sold or shared with third parties for marketing purposes without separate consent.

5. Compliance & Recordkeeping

• All opt-in and opt-out requests must be documented and retained for at least four (4) years.

• Employees responsible for managing customer communications must be trained on this policy and applicable legal requirements.

6. Contact Information

For questions or concerns about this policy, customers may contact:
AFFORDABLE AVIAN
Email: Info@affordableavian.com